This Cancellation & Replacement Policy governs the cancellation and replacement process for products purchased through Paper World Stationery LLC’s e-commerce website “www.skylinediary.com” in accordance with the laws of the United Arab Emirates (UAE). By placing an order and using our Website, you agree to the terms and conditions outlined in this policy.
- Cancellation of Orders
2.1. Cancelling an Order Before Shipment:
If you wish to cancel an order before it is shipped, please contact our customer support team as soon as possible via our email firstname.lastname@example.org or call us on +971554643600. We will make reasonable efforts to accommodate your cancellation request. However, please note that we cannot guarantee cancellation if the order has already been processed or shipped.
2.2. Cancellation of Customized or Personalized Orders:
Customized or personalized orders may not be eligible for cancellation once the customization process has begun or the order has been processed. This will be clearly stated on the product page or during the checkout process.
- Replacement of Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer support team within 1-7 days] from the date of product delivery +971554643600 To facilitate the replacement process, please provide the following information:
– Order number
– Product details
– Description of the defect or damage
– Supporting evidence, such as photographs or videos, if applicable
Our customer support team will review your request and provide further instructions regarding the replacement process. We may require you to return the defective or damaged product to us, and we will bear the cost of return shipping.
Please note that the availability of replacement products may be subject to stock availability. In case the exact product is unavailable, we will offer a suitable replacement or provide a refund according to our Refund Policy.
- Non-Returnable and Non-Replaceable Items
Certain items may not be eligible for return or replacement due to their nature, as permitted by UAE law. These may include:
– Perishable goods
– Personalized or custom-made items
– Products that have been used, altered, or damaged after delivery, affecting their resale value
The non-returnable or non-replaceable status of these items will be clearly stated on the product page or during the checkout process.
- Contact Information
If you have any questions, concerns, or inquiries regarding our Cancellation & Replacement Policy, please contact us at:
Paper World Stationery LLC
Shop # 1, New Al Ras Building, Al Abra Street, Al Ras, Deira, Dubai (UAE).
Office: +971 4 2242002
Mobile: +971 50 4557145
We will respond to your inquiries in accordance with applicable UAE laws and regulations.
- Changes to this Policy
We may update this Cancellation & Replacement Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our Website, and the revised policy will indicate the effective date of the changes.
Please note that this policy should be read in conjunction with our Terms and Conditions and other relevant policies available on our Website.