This Dispute & Resolution Policy outlines the process for handling disputes between Paper World Stationery and customers who have purchased products through our e-commerce website “www.skylinediary.com” in accordance with the laws of the United Arab Emirates (UAE). By using our Website and purchasing our products, you agree to the terms and conditions outlined in this policy.
- Dispute Resolution Process
2.1. Customer Support:
If you have any concerns, complaints, or disputes regarding your purchase, we encourage you to contact our customer support team as soon as possible. Our customer support team can be reached via [provide contact information]. We will make reasonable efforts to address your concerns promptly and fairly.
If a dispute cannot be resolved through direct communication with our customer support team, both parties may agree to engage in mediation. Mediation is a voluntary process in which a neutral third party facilitates discussions and assists in reaching a mutually acceptable resolution. Mediation can be initiated by either party, and the costs associated with the mediation process will be shared equally, unless otherwise agreed upon.
- Consumer Protection Authorities
In accordance with UAE law, you have the right to seek assistance from consumer protection authorities. If you believe your rights as a consumer have been violated and the dispute remains unresolved after attempts to resolve it with us, you may choose to contact the relevant consumer protection authority in the UAE. They can provide guidance, advice, and assistance in resolving the dispute.
4.1. Voluntary Arbitration:
If mediation is unsuccessful or not preferred, both parties may agree to submit the dispute to arbitration. Arbitration is a process where an independent third party, known as an arbitrator or arbitration panel, reviews the case and makes a binding decision. The decision reached through arbitration is final and legally enforceable.
4.2. Arbitration Process:
The arbitration process will be conducted in accordance with the rules and procedures agreed upon by both parties or as determined by the designated arbitration body. The costs associated with arbitration, including the arbitrator’s fees, will be borne as agreed upon or as determined by the arbitration body.
- Jurisdiction and Applicable Law
This Dispute & Resolution Policy is governed by the laws of the United Arab Emirates. Any dispute arising from or in connection with this policy or your use of our Website will be subject to the exclusive jurisdiction of the courts in the UAE.
- Contact Information
If you have any questions, concerns, or inquiries regarding our Dispute & Resolution Policy, please contact us at:
Paper World Stationery LLC
Shop # 1, New Al Ras Building, Al Abra Street, Al Ras, Deira, Dubai (UAE).
Office: +971 4 2242002
Mobile: +971 50 4557145
We will respond to your inquiries in accordance with applicable UAE laws and regulations.
- Changes to this Policy
We may update this Dispute & Resolution Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our Website, and the revised policy will indicate the effective date of the changes.
Please note that this policy should be read in conjunction with our Terms and Conditions and other relevant policies available on our Website.